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Data give
information and information provides
knowledge. Information may be defined as a
collection of data or facts gathered through
observation, reading or hearsay. Information
may be true or false. Knowledge implies
awareness or familiarity or person’s range
of information or understanding of a subject
language, etc. In other words knowledge
applies to any body of facts gathered by
study, observation, or experience, and to
the ideas informed from observed facts.
In the modern
economy, knowledge is considered as a
capital. In the old days temporal knowledge
had limited value. Knowledge mainly implied
spiritual knowledge or Brahmvidya. In those
days knowledge was considered as the best
purifier. Today knowledge is considered as a
primary commodity in the present knowledge
based economy. Now-a-days the main asset of
production is intellectual capital as
opposed to the tangible assets which earlier
pushed manufacturing based economy.
Obviously knowledge is acquired through
formal and informal education. While dealing
with the learning community Bhaskar
Chatterjee opines, “Lifelong education is
not something that is intended only for
non-illiterates, neo-literates and
drop-outs. It is also for the so called
educated members of society. It should
provide opportunities for teachers,
housewives, truck drivers, social and
political activists, local leaders - in fact
every literate member of society to learn,
and, where necessary to unlearn”. Now our
ideal is 'education for all'. Now-a-days
there are various modes of learning, various
modes of acquiring knowledge such as print
media, electronic media (audio-visual) as
well as personal contact and through
correspondence.
Knowledge gives the ability to perform
properly. It helps us in carrying small or
big projects, running an organization and
doing research. To acquire, disseminate and
utilize knowledge we need knowledge
management.
Knowledge
management is a comparatively new term. Dr
Yogesh Malhotra, chairman BRINT Institute
elaborates on knowledge management as
follows: “Knowledge management refers to the
critical issues of organizational
adaptation, survival and competence against
continues environmental change. Essentially,
it embodies organizational processes that
seek synergistic combination of data and
information processing capacity of
information technologies and the creative
and innovative capacity of human beings”. He
further adds: “Knowledge management is more
about pragmatic and thoughtful application
of any concept or definition, as it is not
in the definition but in the real world
execution where opportunities and challenges
lie. Any definition, therefore, must be
understood within the specific context of
expected performance outcomes and value
propositions that answer the question 'why'
about relevance of knowledge management
(KM).
Francisco Javier Carrillo writes: 'Knowledge
management as a discipline has evolved
simultaneously in several planes. It has
grown in depth, impact and reach. In terms
of depth, it is coming to terms with its
philosophical and scientific foundations. In
terms of impact, it is consolidation as an
approach to the strategic development of
knowledge-based organizations. In terms of
reach, it has grown from its origins as a
business movement to its presence in all
forms of human organizations'.
After Second World War Japan was badly
damaged. To put its economy on track
American statisticians have suggested in
factories and workshop the scheme of
'Quality Circle'. The idea behind
implementation of Quality Circle (QC) was to
gather organizational and work knowledge
from even the smallest workers and QC
functioned at various levels. The starting
QC was at the organizational unit level.
After the weekend work all the workers of
unit were expected to assemble and give
presentation on their experience gained to
improve efficiency of the unit.
Similarly,
there was scheme of department level QC
thereafter organization level QC. By the
implementation of QC the economy of Japan
benefited a lot. Now-a-days almost all the
organizations have research and development
wing, inter-net connectivity and library.
There is great thrust to build up
institutional knowledge. To enhance
institutional knowledge personal knowledge
management has also gained currency.
Personnel knowledge management has been
defined as a process by which individual
workers try to keep track of information
which is encountered by him in his daily
work lives. The need of workers is separate
from that of corporate management system.
Knowledge management system (KMS) collects,
stores, disseminates and above all
accomplishes the corporate information
gathered through personal knowledge or other
means for acquiring profit. Companies do not
hesitate to buy out knowledge. KMS uses
techniques for systematic collection,
transfer, security and management of
information gathered through various means
(i.e. QC internet, library, etc) within the
organization so that the know-ledge so
gathered may be used in the best way. |